Privacy Policy | Sell your house fast

Hassle Free Homes Scotland

Last updated: March 2026

1. INTRODUCTION

Hassle Free Homes Scotland ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.hasslefreehomesscotland.com or contact us about our property buying services.

We are a registered Scottish business operating across Scotland's Central Belt. By using our website, you agree to the terms of this Privacy Policy.

If you have any questions, please contact us at:

Email: info@hasslefreehomesscotland.com

Website: www.hasslefreehomesscotland.com

2. WHO WE ARE (DATA CONTROLLER)

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Hassle Free Homes Scotland is the data controller responsible for your personal data.

3. WHAT PERSONAL DATA WE COLLECT

When you submit an enquiry or request a cash offer through our website, we may collect the following personal information:

- First name and last name

- Email address

- Phone number

- Property address

- Postcode

We collect this information when you complete the "Request Your Confidential Offer" form on our website.

We also collect certain technical and usage data automatically when you visit our website (see Section 6 – Cookies).

4. HOW WE USE YOUR PERSONAL DATA

We use the personal information you provide to:

- Respond to your enquiry and provide you with a confidential cash offer for your property

- Communicate with you about our property buying services

- Manage and progress any potential property purchase

- Comply with our legal and regulatory obligations

- Improve our website and services

Our lawful basis for processing your personal data is:

- Contractual necessity: to take steps at your request prior to entering into a contract (e.g., preparing a property offer)

- Legitimate interests: to respond to your enquiry and provide relevant information about our services

- Legal obligation: where we are required to process data to comply with applicable law

5. HOW LONG WE KEEP YOUR DATA

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

- Enquiry data (where no sale proceeds): retained for up to 12 months

- Data relating to a completed or ongoing property transaction: retained for up to 7 years in line with legal and financial record-keeping requirements

After these periods, your data will be securely deleted or anonymised.

6. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand usage patterns.

Types of cookies we may use:

- Essential cookies: Necessary for the website to function properly. These cannot be disabled.

- Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). This data is aggregated and anonymous.

- Preference cookies: Remember your settings and preferences to improve your experience.

Managing cookies:

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.

7. SHARING YOUR PERSONAL DATA

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

We may share your data with:

- Trusted third-party service providers who assist us in operating our website or conducting our business (e.g., IT support, email platforms), subject to strict confidentiality obligations

- Legal or regulatory authorities where we are required to do so by law

- Professional advisers such as solicitors, where necessary to progress a property transaction

Any third parties we work with are required to handle your data in accordance with UK GDPR and our instructions.

8. DATA SECURITY

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of data transmitted to our website.

9. YOUR RIGHTS

Under UK GDPR, you have the following rights in relation to your personal data:

- Right of access: You can request a copy of the personal data we hold about you.

- Right to rectification: You can ask us to correct inaccurate or incomplete data.

- Right to erasure: You can ask us to delete your personal data in certain circumstances.

- Right to restrict processing: You can ask us to limit how we use your data.

- Right to data portability: You can ask us to provide your data in a structured, commonly used format.

- Right to object: You can object to our processing of your data based on legitimate interests.

- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at:

Email: info@hasslefreehomesscotland.com

We will respond to your request within one month. There is no charge for making a request.

10. COMPLAINTS

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first at info@hasslefreehomesscotland.com.

11. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal data.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and the "Last updated" date at the top of this page will be revised accordingly.

We encourage you to review this policy periodically.

13. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Hassle Free Homes Scotland

Email: info@hasslefreehomesscotland.com

Website: www.hasslefreehomesscotland.com